Xchange for Samsung connects your telephone to your office computer, making you more productive. When a call is received by your telephone, the caller’s telephone number (CLI) is displayed on your screen in a small, discreet notification window.
Xchange for Samsung also connects to your company’s CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know who’s calling even before answering the phone. You can also use the buttons on the notification window to answer the call, or to bring up the caller’s record in the CRM application, saving you valuable time during the call– making you more productive and your customers happier.
As well as “popping” inbound callers details, Xchange for Samsung allows you to quickly and easily dial from your CRM application and search for contacts by name or location– often in an easier way than is provided by the actual CRM application itself.
In addition to CRM integration and call previewing, Xchange for Samsung provides the following features:
- Call control from your PC.
- Internal contact manager for private contacts that are not in the company’s main CRM database.
- A detailed call history to see at a glance who you have been calling and called by, no more lost calls.
- Dial from anywhere - Web pages, Microsoft applications, most database applications and many other places.
- Presence - see the presence status of co-workers, including whether they are in DND, out of the office, in a meeting etc and directly place a call to them.
With Samsung's new generation Operator Console, your operator staff become more than just call handlers, they become an integral part of your sales and customer service operation. So it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators.
That's why Samsung has developed Xchange Operator, a full screen client application designed to be used in conjunction with a Digital or IP handset to provide full operator functionality. With the simplicity of point and click operation, Xchange Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.
Xchange for Samsung Mobile Client (Xchange Mobile) is an application for Android, iOS and Windows Phone mobile phones that connects to an Xchange for Samsung server enabling dialing and collaboration features between mobile and office users of Xchange for Samsung.
Xchange for Samsung mobile Client provides both dialing and collaboration features enabling your mobile centric workers to benefit fully from the Xchange product portfolio.