Xchange for Samsung logo SEAP logo Try It Free Banner
Banner

Dial

Telephony

Xchange for Samsung Dial features many telephony features as standard. These features include:


Dialing

To make a call, the user has a variety of options:

Dialing from the Phone Window

Selecting the ‘Make Call’ icon on the main screen will allow users to make a phone call.

Dialing from the Xchange menu

Typing or pasting a number into the ‘Enter Number to Dial’ field in the Xchange menu and then pressing ‘enter’ or ‘return’ will dial a phone number.

Clipboard Dialing

When the user highlights a phone number and ‘copies’ it, Xchange will recognize this as a phone number and pop up a dialog box with the option to dial the copied number. (This requires the ‘Clipboard Dialing option to be checked in the Dialing option in the Configuration menu).

Application Dialing

Xchange for Samsung has the capacity to recognize phone numbers stored within Applications (such as Microsoft Outlook). A ‘Make Call’ icon will be displayed next to the phone number. If this icon is clicked, Xchange will dial the phone number. (This requires the ‘Application Dialing’ option to be checked in the Dialing option in the Configuration menu).

TAPI Dialing

Xchange for Samsung can become the de facto dialing system from Windows, allowing all computer calling to go through Xchange for Samsung. (This requires the ‘TAPI Dialing option to be checked in the Dialing option in the Configuration menu).

Custom Dialing

Xchange for Samsung allows developers to add dialing support directly from their own applications. Instructions are provided within the software.


Xchange for Samsung can often be configured to work with existing applications, listed below.

Xchange for Samsung Dial Application Integration:

  • Microsoft Outlook
  • Lotus Notes

Xchange for Samsung Dial Plus Application Integration:

  • Act!
  • GoldMine
  • Google Integration
  • Maximizer
  • Microsoft Access
  • Social Networking Integration

Xchange for Samsung Integrator Application Integration:

  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • NetSuite
  • Sage CRM
  • Sage 50 Accounts
  • Salesforce
  • SugarCRM
  • Super Office
  • vTiger
  • Zoho
  • Other Databases

Preview Window

The Preview Window ‘Pops’ whenever you make or receive a phone call. Once a call has been made, the user can Answer the phone call, Deflect the phone call, Show the Contact (if known) or view any integrated database contacts for the caller (if known). When a connection has been established, the user can Hang Up, Hold, Consult, Transfer, send the caller’s Digits to another user, Show the Contact (if known) or view any integrated database contacts for the caller (if known).


Using the call control buttons, users can deal with customer enquiries in a fast and professional manner, resulting in improved levels of customer service and greater customer loyalty by improving the experience for your customer when dealing with your organization.

Address Book

The Address book provides an easy way to create and share contacts with co-workers. Users can search for existing contacts or create new ones easily while on the telephone.


The Address book is extended to include CRM contacts when integration is used. This lets users search for the contact more easily in the future. It also presents the user with the caller’s name in the Preview Window if that caller makes an incoming call in the future, allowing them to greet them in a more personal and friendly manner.

Transferring Calls

Xchange for Samsung allows users two simple ways to transfer calls.

Transferring Calls through the main window

Xchange for Samsung’s main window allows users to see the availability of their co-workers and click on them to transfer the call, or thorough the ‘Preview Window’.

Transferring Calls through the ‘Preview Window’

Once a call has been answered, users can select the ‘Transfer’ icon in the ‘Preview Window’ and enter the number they wish to transfer the call to.

Availability

Xchange for Samsung allows users to can set their own availability status through ‘Availability’ on the main menu. This provides a glance for other users to gauge your availability at a glance, saving time and making users more productive.