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Integration Overview

Application Integration

Linking your business database with your Samsung telephone system is an excellent way to improve productivity. It allows users to know who is calling and to quickly get their details on the screen. It also saves time when dialing from the database.

Xchange for Samsung provides a common level of integration elements across a range of popular business applications. Common elements of integration include:

Caller Preview

Displays the caller's name in the Preview or Phone window when a match against it is found in the integrated application(s).

Contact Popping

Click the application's icon in the Phone or Preview window and the caller's contact record is displayed directly in the source application.

Contact Searching

Enables you to concurrently search many supported CRMs plus the built-in Shared Address Book and to click to dial from the results.

Click to dial

Makes it possible to dial directly from the application. The exact method varies between applications.

Xchange for Samsung can support four concurrent integrations.

Standard Integrations

Xchange for Samsung supports integration to a range of globally established cross-vertical CRM and DB applications with support for the standard integration features listed above. The integration can easily installed and configured directly by the customer or reseller. For a full list of standard applications please select "Standard Integrations" from the menu on this page.

Partner Integrations

Xchange for Samsung supports integration to a range of cross vertical or vertical specific CRM and DB applications with support for either the standard integration features listed above or an alternative set of integration features. The integration can easily installed and configured directly by the customer or reseller. For a full list of Partner applications please select "Partner Integrations" from the menu on this page.

Other Integrations

This classification applies to a range of cross vertical or vertical specific CRM and DB applications where integration has been achieved to meet a specific customer request. Integration features may vary by application and support for future versions might not be available. The integration must be installed by the Xchange for Samsung Developer. You can search through the list of existing integrations using the search box at the side of this page.

Categories

Integrations are arranged in the following categories:

Supported

Integration with this application has been successfully implemented on mutiple previous occasions. Please check supported versions and features before providing a quotation.

Specialist

Integration with the application has previously been completed but details are only partially documented or integration is under active review. Requests for integration will be considered on a case-by-case basis.

Beta

An investigation has been completed with this application, but testing was not complete, often due to the lack of a full working site. A customer's site is required to test operation in a production environment.

Not supported

This application has been previously reviewed and could not be supported to a satisfactory level.