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System Requirements

Table of Contents

Minimum release of OfficeServ 4.21c


Minimum Server Specifications - Small Single Site

These minimum server specifications are valid for the following parameters:
  • Single site
  • Up to 30 trunks
  • Up to 500 calls per hour
  • Up to 50 extensions / users

Supported Operating Systems
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016 Desktop Experience Edition
  • Windows 7 (SP1)
  • Windows 8.1
  • Windows 10

32 bit and 64 bit

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.
Minimum Hardware Requirements
  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 2GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)


Virtual environments are supported e.g. Vmware, Hyper-V.


NOTE: A small single site server installation may co-exist with other applications on a shared server. However, if Xchange experiences performance issues a dedicated server should be used.




Minimum Server Specifications - Medium Multi Site

These minimum server specifications are valid for the following parameters:
  • Up to 6 sites
  • Up to 150 trunks across combined sites
  • Up to 2000 calls per hour
  • Up to 400 extensions / users

Supported Operating Systems
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016 Desktop Experience Edition
  • Windows 7 (SP1)
  • Windows 8.1
  • Windows 10

32 bit and 64 bit

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.
Minimum Hardware Requirements
  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 3GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)


Virtual environments are supported e.g. Vmware, Hyper-V.


NOTE: A dedicated server is required for medium server installations.




Minimum Server Specifications - Large Multi Site

These minimum server specifications are valid for the following parameters:
  • Up to 10 sites for OfficeServ
  • Up to 15 sites for SCM
  • Up to 300 trunks across combined sites
  • Up to 4000 calls per hour
  • Up to 1000 extensions / users

Supported Operating Systems
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016 Desktop Experience Edition
  • Windows 8.1
  • Windows 10

64 bit only

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.
MS SQL Server Requirements
  • SQL Server 2008 R2
  • SQL LocalDB *

* Call history would need to restricted to 14 days if SQL LocalDB used.
Minimum Hardware Requirements
  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)


Virtual environments are supported e.g. Vmware, Hyper-V.


NOTE: A dedicated server is required for medium server installations.




Minimum PC Client Specifications

Supported Operating Systems
  • Windows 7 Professional
  • Windows 8 (Desktop Mode)
  • Windows 10
  • 32 bit and 64 bit

Minimum Hardware Requirements
  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2 GB Memory
  • 1 GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse
  • No modem installed (dependent on telephone system)


Minimum Mac Client Specifications

Supported Operating Systems
  • OSX Version 10.8: Mountain Lion
  • OSX Version 10.9: Mavericks
  • OSX Version 10.10: Yosemite
  • OSX Version 10.11: El Capitan
  • Mac with 64bit processor

Minimum Hardware Requirements
  • Mac with an Intel processor
  • SVGA display
  • 1 GB Memory
  • 1 GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse
  • No modem installed (dependent on telephone system)




Minimum PC Xchange for Samsung Operator Client Specifications

Supported Operating Systems
  • Windows 7 Professional
  • Windows 8 (Desktop Mode)
  • Windows 10
  • 32 bit and 64 bit

Minimum Hardware Requirements
  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2 GB Memory
  • 1 GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse
  • No modem installed (dependent on telephone system)

Maximum Operators per Server
  • Up to 6 Xchange Operator on a small site
  • Up to 8 Xchange Operator on a medium site
  • Up to 10 Xchange Operator on a large site


Note: TS / Citrix not supported by Operator.


Minimum Xchange for Samsung Mobile Client Specifications

Supported Operating Systems
  • Android 2.3 to 5.1
  • iOS 6.1 to 9.3


Note: Please be aware that Huawei devices are currently unable to initiate calls through DISA / Dial Through.


Web Dialing  -  Supported Browsers

Browser Supported Versions Extension / Add-on
Internet Explorer (PC) 11 * Telephone Number Detection 1.1.0
Google Chrome (PC & Mac) 52.0 Telephone Number Detection 1.1.7
Mozilla FireFox (PC) 45.0 - 49.0 Telify add-on 1.3.6
Opera (PC & Mac) 40 Telephone Number Detection 1.1.7
Safari (Mac) 9.1 Telephone Number Detection 1.1.7

* Microsoft security patch MS14-080 stops web-page dialing working with IE11. Please contact the support desk if you are experiencing this issue.

Microsoft Lync

Supported Versions
  • Lync 2013 client and Skype for Business 2015 client


Enhancements

Supported Versions
  • Directory integration: Microsoft Active Directory 2000, 2003, 2003 (R2), 2008, 2008 (R2) & 2012
  • Calendar integration: Microsoft Exchange 2010 - 2013


Microsoft components

.NET Framework
  • SQL Server Express 2008 R2 (required and shipped with software) up to 2.5 version.
  • .NET 4.0 Framework (required and shipped with software) up to 2.5 version.
  • .NET 4.5 Framework (required and shipped with software) from 2.6 version onwards.

Note: Samsung Xchange Server makes use of a lightweight embedded database.